Shipping policy
Where we ship
We ship within Australia and internationally.
Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.
Shipping options & delivery times
All orders are sent via Australia Post. Estimated delivery once dispatched:
Domestic (Australia)
- AusPost Standard: 2–8 business days — $11.50 (free on orders $100 and over)
- AusPost Express: 1–3 business days — $16.50
International
- Standard International: 5–10 business days — $20.00
Delivery times are estimates and not guaranteed. Delays caused by the carrier, customs, weather, or peak periods are outside our control.
International orders, customs & duties
International customers are responsible for any customs fees, import duties, or taxes charged by the destination country. These are not included in your order total and are set by your local authorities.
Tracking
A tracking number is emailed once your order is dispatched. Please allow up to 48 hours for tracking to begin updating.
Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by you. If a parcel is returned to us due to a wrong address, reshipping costs will apply.
Lost or delayed parcels
If your order hasn't arrived within 10 business days of dispatch (Australia) or 15 business days (international), contact us at hello@whybebetter.com.au and we'll chase it up with Australia Post.
Questions
Reach us at hello@whybebetter.com.au or through the contact page.