Refund policy
Returns & Refund Policy
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy operates in addition to those rights and does not limit them.
Change of mind
We want you to be happy with your order, but we are not required to provide a refund or exchange if you simply change your mind. As a courtesy, we accept change-of-mind returns under the following conditions:
- You contact us at hello@whybebetter.com.au within 14 days of receiving your order.
- The item is unworn, unwashed, undamaged, and in its original condition with all tags attached.
- You provide proof of purchase.
For approved change-of-mind returns, you are responsible for return shipping costs, and we recommend using a tracked service as we are not liable for items lost in return transit. Once received and inspected, we'll issue a store credit or exchange. Original shipping charges are non-refundable.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a remedy under the Australian Consumer Law. Contact us at hello@whybebetter.com.au within a reasonable time of receiving your order, with your order number and photos of the issue.
Where an item is confirmed faulty or incorrect, we will cover the cost of return shipping and provide a replacement, exchange, or refund as appropriate. For major faults you are entitled to choose a refund or replacement; for minor faults we may repair, replace, or refund at our discretion.
Non-returnable items
For hygiene and safety reasons, we cannot accept change-of-mind returns on items that have been worn, washed, or damaged after delivery. Sale or clearance items are final and not eligible for change-of-mind returns (your rights under the Australian Consumer Law still apply if the item is faulty).
How to start a return
Email hello@whybebetter.com.au with your order number and reason for return. Do not send items back without contacting us first — returns sent without prior approval may not be processed. We'll provide return instructions once your request is approved.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Your bank or card provider may take additional time to process the funds.
Questions Reach us at hello@whybebetter.com.au or through the contact page.